Editor's Review
📱✉️ Shopify Inbox is a free business chat app that allows you to talk with customers and sell over chat. With this app, you can build strong customer relationships and spend less time on support. It offers more than just support, as 70% of conversations on Shopify Inbox are with customers making a purchasing decision. The app allows you to save time by managing customer conversations from online store chat and social media all within a single business chat app. You can send products and discounts from your Shopify store directly inside chats, and even send automated messages to continue chats over email. Plus, you can easily assign chats to your staff and team to scale customer conversations. Shopify Inbox also connects with popular messaging platforms like Instagram, Messenger, and Shop app, so you can manage your customer and team conversations from one place. 💬🛒
Features
Save time managing customer conversations from online store chat and social media
Send products and discounts directly inside chats
Send automated messages and continue chats over email
Know when customers add or remove items from their shopping cart
Assign chats to your staff and team to scale customer conversations
Pros
User-friendly interface and easy to navigate
Integrates with popular messaging platforms
Saves time by managing conversations in one place
Ability to send products and discounts directly in chats
Cons
Limited customization options
Lacks some advanced features compared to other business chat apps
